Join GetResponse as a Customer Experience Manager proficient in English, Polish, and Spanish. In this role, you will be the main point of contact and trusted advisor for our MAX customers, proactively managing relationships, driving product adoption, and gathering feedback. You'll be part of our global, remote-friendly, and multicultural company.
What You'll Do
- Build and maintain strong relationships with key customers to understand their business needs and goals.
- Elevate customer satisfaction, retention, and product adoption by monitoring satisfaction levels and proactively addressing concerns.
- Provide product expertise and ongoing support via phone, email, and meeting software for top-valued customers.
- Manage customer success planning by defining clear goals, milestones, and success metrics with customers.
- Manage cross-functional collaboration with internal teams such as Sales, Marketing, Product, and Support.
What We're Looking For
- Excellent command of English, Spanish, and Polish (min. C1 level each).
- Permanent residence in Poland.
- Previous experience in customer service, customer success, or other customer-facing roles requiring business connection building.
- Ability to build and maintain long-lasting customer relationships.
- Proactive approach and self-organization skills.
- Superb verbal and written communication skills.
- Strong analytical and problem-solving skills.
- Ability to work independently and in a team.
Nice to Have
- Experience with SaaS applications.
- Experience in project management.
- Familiarity with CRM systems.
Team & Environment
You will be part of the Customer Experience Team at GetResponse.
Benefits & Compensation
- Compensation: 6500 – 8500 PLN gross/month on a contract of employment.
- Hybrid model for those based in the Tri-City area; fully remote for others.
- Home office setup bonus up to 1000 PLN.
- Private medical care for employees and family members.
- Employee referral program up to 10000 PLN.
- Corporate life insurance.
- Employee pension program (PPE).
- Flexible working hours and no meeting days.
- Wellbeing and mental health culture including a mental health helpline and sport card.
- Modern equipment (most teams use MacBooks).
- English classes.
- Internal initiatives like webinars and knowledge-sharing sessions.
Work Mode
This position offers a hybrid work model, with all roles based in Poland.
GetResponse is an equal opportunity employer.
