Willowbrook Dr, Langley Twp, BC, Canada On-site Contract USD 18 – 22 / hour

Indigo Books & Music is hiring a Customer Experience Leader

Responsibilities

  • Collaborate with store leadership to promote a customer-first mindset that reflects the company's mission through integrated in-store and online experiences
  • Manage daily store operations including opening and closing procedures, customer service standards, visual merchandising, and sales performance
  • Ensure team members are knowledgeable about inventory, special offers, and company initiatives
  • Support planning, task prioritization, and execution for both individual and team responsibilities
  • Oversee facility upkeep, maintenance, health and safety protocols, and loss prevention during assigned shifts
  • Demonstrate and encourage high-performance behaviors and cultivate storytelling within the team culture
  • Model and apply effective feedback and coaching techniques as part of daily leadership practice
  • Engage in talent assessment and contribute to recruitment and development efforts to build strong, capable teams
  • Support the growth and advancement of customer experience representatives
  • Work effectively across departments, embracing diverse perspectives and inclusive practices
  • Create a trusting workplace where employee input, well-being, and individuality are respected and encouraged
  • Adapt to and support organizational change while modeling openness and resilience
  • Promote a culture where health and safety are prioritized by all team members for both colleagues and customers

Work Arrangement

On-site

About company
Indigo Books & Music
Indigo is a physical and digital place inspired by and filled with books, ideas, and beautifully designed lifestyle products. The company's mission is to inspire reading and enrich the lives of booklovers.
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Job Details
Category other
Posted 2 months ago