Indigo Books & Music is hiring a Customer Experience Leader (Part-Time)

WHAT YOU’LL DO: Looking to take your first step into leadership or grow your retail experience? Coles is hiring a Customer Experience Leader (CEL) to support our Whitehorse store on a part‑time, hourly basis. This role is ideal for someone who enjoys leading by example, supporting a team, and creating a welcoming, customer‑first environment in a close‑knit store setting. Duties: - Support daily store operations, including opening and closing the store - Lead the sales floor during your shift to deliver a great customer experience - Coach, support, and motivate team members - Maintain visual standards and help execute promotions - Ensure a safe, organized, and customer‑ready store environment - Share product knowledge and help customers discover what they love - Role model Indigo’s values and inclusive culture We’re looking for someone who: - Has retail or customer service experience (lead or keyholder experience is an asset) - Is interested in growing their leadership skills - Enjoys working with people and supporting a team - Is reliable, flexible, and comfortable working evenings and weekends - Thrives in a small‑market, community‑focused environment Why join Indigo? - Part‑time, hourly leadership role with hands‑on experience - Supportive team and growth opportunities - A welcoming, inclusive workplace that celebrates curiosity and connection