Remote Remote (Global) USD 120,000 – 160,000 / year

Outlive is hiring a Customer Experience Lead

Requirements

  • 4-7+ years in Customer Experience, Customer Success, Support Operations, or a similar role
  • Experience building CX systems or processes from scratch at an early-stage startup
  • Exceptional communication: crisp, calm, empathetic, and highly organized
  • Strong operational instincts: workflows, tooling, optionality, and scalability
  • Ability to balance detail orientation with big-picture user experience thinking
  • Comfortable being the first CX hire, doing hands-on support while building structure
  • AI-fluent; using AI to improve speed, quality, and automation
  • Low ego, high ownership, founder-adjacent work ethic
  • Ability to turn user feedback into actionable product recommendations
  • Comfortable in a fast-moving, ambiguous environment where priorities evolve quickly

Nice to Have

  • Experience supporting a premium consumer product
  • Behavioral psychology, coaching, or habit-formation background
  • Basic familiarity with longevity, wellness, or proactive health domains
  • Experience building help centers, macros, and support automations

Additional Information

  • As part of our hiring process, candidates complete a personality and cognitive assessment. We use this to better understand working styles and team fit, not to put anyone in a box.
About company
Outlive
Outlive is translating the principles of Medicine 3.0 into a practical, evidence-based product that helps people change the trajectory of their health. We focus on what matters most. Setting meaningful long-term goals, understanding the risks that can get in the way, and selecting the tactics that move the needle. Our approach is grounded in the ideas Peter Attia has spent his career developing. A deliberate practice with clear metrics and truly personalized plans that extend healthspan, not just lifespan. We’re building a system that takes the essential pillars of long-term health and makes them actionable. Our goal is simple. Give people a structured way to understand where they are today, what levers truly matter, and how to make durable progress over time.
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Posted 4 days ago