Dandy is hiring a Customer Experience - Dental Lab Technician, Anteriors (French/English)

Dandy is revolutionizing the expansive and traditional dental sector—an industry valued at over $200B. Supported by premier venture capital firms, we're pursuing an audacious goal to streamline and contemporize every operational aspect of dental practices through cutting-edge technology. As we broaden our global footprint, Dandy is constructing the comprehensive management platform for dental offices worldwide—empowering clinicians and their teams with technological innovation and exceptional support to maximize potential for their practices, personnel, and patients. About the Role We're seeking skilled and committed Customer Experience Lab Technicians specialized in anterior crown and bridge to join Dandy. You'll leverage your profound dental laboratory expertise to collaborate directly with clinicians on critical tasks like patient scanning, case preparation, and design refinements. Your responsibility will involve providing immediate technical assistance, guaranteeing superior outcomes and an outstanding experience for every practitioner. REQUIRED: At least 3 years of Dental Design Experience and Bilingual in both English and French Shift times: - Mon-Fri 9am - 5:45pm ET - Mon-Fri 10am - 6:45pm ET - Mon-Fri 11:15am - 8pm ET What You'll Do - Collaborate on Treatment Plans: Partner with doctors in real-time to evaluate and optimize case designs, ensuring superior aesthetic and functional patient results. You will provide expert consultation on intricate cases and cultivate customer confidence in our digital tools. - Provide Live Clinical Support: Communicate directly with clinicians via phone, chat, and video to diagnose issues, clarify workflows, and deliver efficient and compassionate customer service. - Facilitate Cross-Functional Communication: Serve as a bridge between doctors and Dandy laboratory teams, converting clinical feedback into production outcomes. What We're Looking For - 5+ Years in a Dental Technician Role - 3+ years of experience in CAD/CAM design (At least 1 year of 3Shape), including complex and high aesthetic Anterior Crown and Bridge cases - Plus if you are fluent in French and English - Deep understanding of digital dental workflows for your specialized product line, ie. anterior C&B - Technologically adept with the ability to learn and navigate dental design platforms quickly - Proven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care - Previous experience in a customer-facing lab role is preferred - Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights - Comfortable chatting live with doctors — whether it's over chat, phone, or video calls. You should feel confident jumping into real-time conversations, answering questions, and building trust quickly - Strong independent problem-solving skills and the ability to manage multiple complex conversations simultaneously - Desire to work in a fast-growing and rapidly changing fully-digital lab environment - Ability to meet tight deadlines while maintaining exceptional quality standards across every case The estimated hourly pay for this position is $32 - $36/hr, plus equity. This role also comes with paid time off, sick pay, holidays and a full benefits package. Your final compensation will be based on factors like your skills, qualifications, and experience. Req ID: J-652 For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work. Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics. Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!