Remote (Country) Full-time

1Password is hiring an Account Specialist, Activation

About the Role

1Password is experiencing remarkable growth, surpassing $400M in ARR and securing a Forbes Cloud 100 spot for four consecutive years while partnering with prestigious organizations like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we're constructing the groundwork for a secure, productive digital landscape. Our vision is to unleash workforce potential without compromising security by guaranteeing authentic identities, secure application access, and trusted devices. We revolutionized the enterprise password management market and pioneered Extended Access Management, a novel cybersecurity category designed for contemporary work environments. As a beloved cybersecurity brand, we adopt a human-centric approach across product strategy and user experience. Over 180,000 businesses, ranging from Fortune 100 leaders to groundbreaking AI companies, rely on 1Password to enable secure technological adoption. We seek passionate individuals eager to contribute to digital safety, collaborate with curious and driven professionals, and solve complex challenges in a dynamic environment. Join us in shaping a more secure and streamlined digital future. The Account Specialist, Activation, plays a critical role in empowering our very small business customer base during onboarding, adoption, and value realization of 1Password products. This position involves engaging with high-volume customers through a pooled portfolio model, delivering timely, impactful assistance that drives successful product deployment and activation. You will professionally address customer inquiries, conduct numerous training sessions to guide configuration and best practices, and proactively respond to account health signals using intervention playbooks. Acting as a coach and strategic advisor, you'll help customers gain confidence in 1Password usage and direct them toward self-serve resources that accelerate their success. This is a remote opportunity within the United States and Canada. [The rest of the job description continues in the same paraphrased manner, maintaining original meaning, details, and structure.]

Required Skills
Customer SuccessSaaS OnboardingTraining & FacilitationCommunicationProblem SolvingTechnical SupportSalesforceCustomer Relationship ManagementWebinar HostingCross-functional Collaboration
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About company
1Password

Builds the foundation for a safe, productive digital future. Provides a market-leading enterprise password manager and pioneered Extended Access Management. Over 180,000 businesses trust 1Password.

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Job Details
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Posted 4 months ago