About the Role
This position requires deep expertise in Customer Experience Cloud technologies and artificial intelligence to design, implement, and optimize intelligent customer service ecosystems for enterprise clients.
Responsibilities
- Architect integrated solutions using Customer Experience Cloud platforms
- Design AI-driven workflows to improve customer service automation
- Collaborate with cross-functional teams to deploy scalable cloud solutions
- Analyze client requirements to tailor AI-enhanced service experiences
- Lead technical discussions with stakeholders on system capabilities
- Develop proof-of-concept models for AI integration scenarios
- Troubleshoot and resolve complex system integration issues
- Provide subject matter expertise during implementation phases
- Stay current with advancements in AI and cloud technologies
- Document technical designs and solution architectures
- Support testing and validation of AI-powered service features
- Optimize system performance for high-availability environments
- Guide clients through digital transformation initiatives
- Ensure solutions align with security and compliance standards
- Deliver post-deployment support and knowledge transfer
Nice to Have
- Experience with specific Customer Experience Cloud vendors
- Track record delivering AI projects for large organizations
- Prior consulting or client-facing technical roles
- Knowledge of omnichannel service platforms
- Familiarity with low-code development environments
- Exposure to conversational AI and chatbot frameworks
- Understanding of customer journey analytics
- Experience with change management in digital projects
Compensation
Competitive salary and benefits package commensurate with experience
Work Arrangement
Flexible remote with regional considerations
Team
Collaborative team within a global consulting environment focused on innovation and client delivery
Technology Focus
- Solutions built on Customer Experience Cloud infrastructure
- Integration of machine learning models into service workflows
- Development of intelligent automation for customer interactions
- Use of data insights to refine user experience designs
Client Engagement Model
- Collaborative discovery sessions with stakeholders
- Agile delivery approach with iterative feedback loops
- Onsite and virtual engagement formats available
- Emphasis on measurable outcomes and ROI tracking
Available for qualified candidates
