REEDS Jewelers is hiring a Customer Experience Associate to provide solution-oriented support with a focus on delivering exceptional, luxury-level service. You will field real-time calls, chats, and emails from customers nationwide, resolving inquiries with professionalism, empathy, and precision.
What You'll Do
- Provide solution-oriented support to REEDS customers with a focus on delivering exceptional, luxury-level experiences.
- Troubleshoot and resolve inquiries via phone and email with speed and care.
- Process and enter customer orders using our internal systems.
- Serve as a liaison between customers and our retail locations across the country.
- Support other team duties as assigned.
What We're Looking For
- A quiet, distraction-free work space with high-speed internet.
- Excellent written and communication skills.
- The ability to work in a fast-paced environment and demonstrate a high sense of urgency.
- Must be highly organized, detail-oriented, and able to work independently.
- The ability to work your entire shift using a computer while stationed at a desk, wearing a headset, and turning on the camera when requested by leadership.
- Comfortable regularly working at least one weekend day a week (most likely Saturdays) and regularly working until 8pm on the evenings.
Nice to Have
- 6+ months of experience within a customer service-focused environment, such as contact center, retail, hospitality, or food and beverage.
Team & Environment
This role is part of the Customer Experience Team.
Benefits & Compensation
- Comprehensive compensation program.
- Merchandise discounts.
- 401(k).
- Paid time off.
- Full-time team members eligible for benefits program including health/dental/life/LTD insurance.
Work Mode
This is a hybrid position based in Wilmington, NC.
REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
