Speak is looking for a part-time Customer Engagement Specialist (Contractor) to join our B2B team and focus on enterprise end learners in Korea. You’ll play a key role in ensuring learners activate and succeed with our product through proactive, personalized outreach.
What You'll Do
- Engage with end learners through calls, emails, and SMS to encourage initial product activation and sustained usage.
- Monitor learner progress towards specific usage targets and provide encouragement and support.
- Partner with Customer Success Managers to understand account-specific engagement strategies and best practices.
- Ensure learner engagement activities and progress are accurately tracked, primarily using HubSpot.
- Adapt and craft compelling messages and contribute to building engagement materials like call scripts, email/SMS templates, and learner-facing one-pagers.
- Assist learners in navigating the Speak platform and overcoming initial hurdles to ensure a smooth learning experience.
What We're Looking For
- Native/Fluent Korean Speaker.
- Proven experience in a customer-facing role involving proactive outreach (e.g., customer support, sales development, cold calling/emailing).
- Strong verbal and written communication skills in Korean.
- Empathetic and persuasive, with the ability to connect with learners and motivate them.
- Tech-savvy and comfortable learning and using new software (e.g., CRM systems like HubSpot).
- Organized and proactive, with the ability to manage outreach to multiple learners and track progress.
- Collaborative spirit and eagerness to work closely with the CSM team.
Nice to Have
- Good proficiency in English.
- Passion for language learning, education, or L&D.
- Experience with Figma or similar design tools.
Technical Stack
- HubSpot
- Figma
Team & Environment
You’ll join a company of more than 90 and will partner closely with Customer Success Managers (CSMs) on the B2B team.
Work Mode
This is a remote role, with a preference for candidates based in Korea.
Speak does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
