TransUnion is hiring a Customer Engagement Consultant to lead the end-to-end delivery of tailored Batch Credit Data Solutions for high-value customers in the GCC Africa region. You'll act as a strategic advisor, ensuring solutions deliver measurable business value. This remote role is based in South Africa and involves driving internal projects to enhance operational efficiency and customer experience.

What You'll Do

Own the end-to-end delivery of batch data solutions—from customer engagement and requirements gathering to solution configuration, validation, and fulfillment.
Build trusted relationships with high-value customers, acting as a strategic advisor.
Collaborate with sales, product, and technology teams to define, configure, and deliver solutions.
Manage a portfolio of diverse solution delivery projects, balancing priorities, timelines, and expectations.
Guide customers through platform transitions and evolving capabilities for smooth adoption.
Act as a subject matter expert, translating complex requirements and advising on compliance risks.
Drive continuous improvement by identifying process gaps and leading internal initiatives.
Handle escalations professionally, resolving issues effectively while maintaining customer confidence.
Operate within governance and compliance frameworks, ensuring all activities meet regulatory standards.

What We're Looking For

Bachelor’s degree or equivalent experience.
5+ years in solution delivery, data or business analysis, product management, or software development.
Proven ability to design, deliver, and validate data-driven solutions that meet complex business needs.
Experience interpreting large datasets and translating insights into actionable recommendations.
Experience translating business requirements into executable configurations and collaborating with technical teams.
Experience communicating technical concepts to both expert and non-technical audiences.
Experience managing multiple priorities and projects independently in a fast-paced environment.
Experience delivering solutions within regulatory frameworks such as consumer credit, data privacy, and data governance.
Demonstrated experience as a proactive problem-solver with a strong sense of ownership.
Strong interpersonal and relationship management skills, with the ability to build trust with high-value customers.
Excellent communication skills—able to tailor messaging for both technical and non-technical audiences.
Skilled in managing conflict and navigating complex conversations while maintaining professionalism.
Confident leading customer engagements and cross-functional collaboration.
Highly adaptable—able to shift between strategic thinking and hands-on problem solving.
Strong sense of accountability, attention to detail, and organizational discipline.
Customer-centric and proactive, with a continuous improvement mindset.

Nice to Have

Experience preferably in a regulated or compliance-heavy industry.
Ideally a degree in Financial Services, Data Analytics, Business Analysis, or a related field.

Team & Environment

This role is part of the USA Customer Engagement division, within the Batch Services team.

Benefits & Compensation

A welcoming and energetic environment that encourages collaboration and innovation.
Flexible time off.
Workplace flexibility.
Support for continued professional growth through tuition reimbursement, conferences and seminars.
Culture encourages honing current skills and building new capabilities.
Flexibility, continuous improvement and openness.

Work Mode

This is a remote position based in South Africa.

For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.