Become a Bolt expert and evangelist, with deep knowledge of the product, common edge cases, troubleshooting workflows, and best practices
Design and iterate on training programs and live sessions—including content, agendas, schedules, and playbooks—based on customer feedback and usage data
Host office hours where you'll answer technical questions and support users in real time
Create educational content including video tutorials, walkthroughs, written guides, and onboarding materials that help users ramp quickly and get the most out of Bolt
Help define and track success metrics for enablement programs (e.g., session attendance, content engagement, time-to-value, feature adoption, retention amongst users who engage with the programs) and report on impact to inform prioritization
Conduct regular onboarding, training, and hands-on building sessions for both B2C and B2B customers
Provide support with technical questions and product guidance across various community channels
Help design scalable programs and resources that reflect customer feedback and recurring pain points
Gather and synthesize community feedback to inform product prioritization and improve the overall customer experience
Identify gaps in educational content and collaborate with the CX team to address those

3+ years of experience in Customer Enablement, Education, CX, Community, Customer Success, Onboarding, or Solutions Engineering
Proven ability to design and deliver impactful training and enablement content—including recording video tutorials, screen walkthroughs, and polished customer-facing resources
Confident communicator who's comfortable and experienced presenting on live streams, webinars, calls, and occasional events
Basic video editing skills
Data-driven mindset with experience measuring program effectiveness using adoption metrics, engagement data, and customer health signals
Strong understanding of AI tools, prototyping, coding workflows, and technical integrations
Passion for helping others succeed, with a curious mindset and drive to solve problems creatively
High ownership and self-direction—you're comfortable taking initiative and working independently
Strong project management and organizational skills
Experience collaborating cross-functionally
Exceptional verbal and written English communication skills are required, as this role involves frequent collaboration with team members, stakeholders, and customers where English is the primary working language

Remote (Worldwide)

Bolt.new is hiring a Customer Enablement Lead