Responsibilities
- Deliver onsite and virtual training sessions independently, using predefined curricula, agendas, and supporting materials
- Facilitate structured onboarding sessions aligned to customer roles, workflows, and lifecycle stage
- Ensure consistent delivery quality across customers, regions, and training formats
- Observe and flag gaps in understanding, workflow adoption, or operational readiness during training
- Escalate observations via established processes for review by senior Adoption or Delivery leaders
- Record session feedback and outcomes to support continuous improvement of training programmes
- Support customer launch activity through scheduled training and enablement sessions
- Deliver repeatable onboarding experiences that align to Sedna’s standard implementation approach
- Contribute to predictable launch throughput by following defined education schedules and formats
- Provide structured feedback on training materials, delivery flow, and common customer questions
- Support improvements to education content by sharing recurring themes and observations
- Maintain accurate session records and completion status in agreed systems
Requirements
- Background or education in maritime, shipping, logistics, or port operations, or demonstrable interest in the maritime industry
- Strong written and verbal communication skills, with confidence presenting to customer audiences
- Comfortable following structured processes and delivering against predefined agendas
- Highly organised, reliable, and accountable in managing scheduled commitments
- Willingness and ability to travel internationally for onsite training
Nice to Have
- Prior customer-facing experience (e.g. onboarding, training, operations, support, or education)
- Exposure to SaaS products or operational software
- Experience working across different cultures or regions
Work Arrangement
Hybrid — Singapore, London
Additional Information
- Expected travel: approximately 30% of the time, including international travel
- Candidates must have the legal right to travel internationally and meet visa requirements where applicable
