About the Role
The Customer Care Specialist plays a key role in delivering exceptional service by managing customer interactions, ensuring accurate order processing, and maintaining strong client relationships through consistent and professional support.
Responsibilities
- Respond promptly to customer inquiries via phone and email
- Process new and recurring orders accurately and on time
- Maintain up-to-date customer account information
- Troubleshoot and resolve service issues efficiently
- Escalate complex cases to appropriate departments
- Follow up with customers to confirm resolution
- Document interactions and outcomes in the CRM system
- Provide feedback to improve service workflows
- Assist with onboarding new clients
- Track and report common customer concerns
- Support billing and payment inquiries
- Explain policies and procedures clearly
- Monitor service timelines and deliverables
- Coordinate with fulfillment teams
- Maintain confidentiality of customer data
- Adhere to quality and compliance standards
- Participate in team training sessions
- Meet performance metrics for response and resolution
- Identify opportunities for process improvements
- Stay current with product and service updates
Compensation
Competitive hourly wage with benefits
Work Arrangement
Hybrid
Team
Collaborative team environment with cross-functional support
About Us
- We are a growing dental support organization focused on empowering dental practices with tools and services that improve efficiency and patient care.
- Our mission is to simplify operations so dentists can focus on delivering high-quality treatment.
What We Offer
- Health, dental, and vision insurance
- Paid time off and holidays
- Flexible spending accounts
- 401(k) retirement plan with company match
- Professional development opportunities
- Employee assistance program
Not available
