We're looking for a dedicated Customer Care Representative to deliver clear, thoughtful support to users through in-app chat and email. In this role, you’ll resolve inquiries, guide customers through financial wellness solutions, and serve as a trusted point of contact during critical moments.
What You’ll Do
- Respond promptly and professionally to customer questions, troubleshooting issues and escalating when necessary
- Act as a bridge between users and internal teams by sharing insights that inform product updates and new features
- Help refine support processes and maintain up-to-date documentation in our knowledge base
- Stay informed about emerging tools and technologies, then share ideas that could enhance team efficiency
- Champion responsible financial services by aligning support practices with our mission
What We’re Looking For
- 3–5 years of experience in customer-facing support roles
- Strong written communication skills, with the ability to explain complex topics clearly
- Comfort using digital collaboration tools like Google Workspace and Slack
- A proactive mindset—someone who identifies patterns, suggests improvements, and values continuous learning
Work Environment
This is a fully remote role open to candidates in Canada and the U.S. The schedule follows a fixed window: Thursday through Monday, 10:00 AM to 6:00 PM Mountain Time, including weekend shifts. You’ll enjoy immediate access to health benefits, flexible time off of up to six weeks per year, mental health support, and a wellness stipend.
We foster a culture that values curiosity, inclusivity, and employee growth. If you're passionate about financial wellness and want to contribute meaningfully to product evolution, we encourage you to apply—even if you don’t meet every listed qualification.
