Wix is looking for a Customer Care Expert (English speaker) to join our team in Kyiv. You will be a product expert and user advocate, providing direct support to Wix users through multiple channels and helping them build their online success.

What You'll Do

Work with users to determine their needs and help them reach their business goals and enhance their online presence.
Manage email, phone, chat and/or other communication channels as a primary contact for Wix users.
Introduce Wix users to our different tools, services and products they can benefit from, and help onboard them where appropriate.
Be an advocate for our technical products and services, being able to explain their functionality and value.
Develop expertise in Wix products and stay up to date with new features and improvements.
Work with other departments and product teams, and advocate our users’ needs to impact product roadmaps.
Analyze user behavior and relevance to determine their effect on user satisfaction.

What We're Looking For

Fluent in English (verbal and written).
Based in Kyiv.
+2 years of experience as a customer service professional or working in a client-facing role.
Ability to digest information quickly and relay it in a clear way.
Gain meaning and pleasure in helping others succeed and are curious to know what really drives users.
Strong critical thinking skills and confidence taking responsibility and ownership.
High performance standards and constantly working to improve.
Passionate about new technologies and always eager to learn more.
Ability to thrive in a fast-paced, dynamic environment and look at change as an opportunity to grow.

Nice to Have

Experience working for a tech or at an internet company.

Team & Environment

You will be part of Wix's global Customer Care Guild. Our culture is built on a friendly atmosphere, fantastic coworkers, and diverse growth opportunities in a dynamic environment.