Elastic is hiring a Customer Architect to serve as a Trusted Technical Advisor, driving consumption, adoption, and expansion of Elastic solutions. You will be responsible for ensuring customers derive significant value to grow annual recurring revenue (ARR).
What You'll Do
- Collaborate with the account team (Account Executive, Solutions Architect) for ongoing technical coverage and support.
- Define a technical success plan for each customer outlining optimal use of Elastic solutions to achieve business objectives.
- Ensure a successful technical customer journey from onboarding to adoption while driving consumption of Elastic solutions.
- Articulate the value proposition of Elastic solutions and align with customer's business goals.
- Work with customers to identify and eliminate technical frictions for smoother adoption.
- Liaise between customers and support to optimize the support resolution experience.
- Collaborate with the Service Team to deliver personalized, frictionless solutions.
- Develop an understanding of customer's business needs and translate them into technical requirements.
- Find opportunities for expansion for the account team to grow annual recurring revenue (ARR).
- Foster ongoing customer relationships to increase utilization of Elastic solutions.
- Continuously review customer consumption, proactively suggesting upgrades and enhancements.
- Work onsite with customers frequently, requiring travel.
What We're Looking For
- Fluency in German.
- Validated experience in a similar role (Solutions Architect, Technical Consultant, Pre-sales Engineer).
- Hands-on experience with Elastic solutions or equivalent technologies.
- Excellent communication and presentation skills.
- Strong social skills to establish relationships with customers and team members.
- Demonstrated problem-solving skills with a track record of delivering innovative solutions.
- Ability to lead multiple projects simultaneously and meet deadlines.
Nice to Have
- Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field.
- Experience with one or more Elastic solutions (Observability, Security, Enterprise Search) or the Elastic stack (Elasticsearch, Logstash, Kibana).
Technical Stack
- Elastic solutions: Observability, Security, Enterprise Search.
- Elastic stack: Elasticsearch, Logstash, Kibana.
Team & Environment
Works with the account team (Account Executive, Solutions Architect), Field and Services Teams.
Benefits & Compensation
- Competitive pay based on work performed.
- Health coverage for employee and family in many locations.
- Ability to craft calendar with flexible locations and schedules for many roles.
- Generous number of vacation days each year.
- Charity matching up to $2000 (or local equivalent) for donations and service.
- Up to 40 hours each year for volunteer projects.
- Minimum of 16 weeks of parental leave.
Work Mode
This role requires frequent onsite work with customers, involving significant travel.
Elastic is an equal opportunity employer committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by law.
