Ramp is hiring a Customer Activation Manager | Public Sector to lead the successful implementation and adoption of our products within government organizations. You will partner with public sector customers to deliver measurable value by guiding them through onboarding, ensuring long-term success, and serving as a trusted advisor to modernize their financial workflows.
What You'll Do
- Manage the onboarding and rollout of Ramp for newly signed public sector customers, ensuring compliance with government implementation and security requirements.
- Partner with multiple departments and decision-makers, such as finance, procurement, IT, and compliance, to align Ramp with organizational objectives.
- Act as a strategic consultant and extension of your customers’ teams by advising on best practices, workflow optimization, and change management specific to the public sector.
- Support customers in adhering to relevant regulations (e.g., FedRAMP, state procurement policies) while integrating Ramp into their ecosystem.
- Proactively identify opportunities to expand Ramp adoption, drive product utilization, and deliver measurable ROI for public institutions.
- Work closely with Account Executives, Product, Engineering, and Compliance teams to deliver tailored solutions and resolve customer needs.
- Surface feedback from public sector clients to influence product roadmaps and participate in workshops to shape Ramp’s long-term offering for this vertical.
- Balance implementation, follow-ups, reporting, and proactive engagement across a portfolio of accounts with varying complexity and timelines.
What We're Looking For
- 7+ years of experience in implementation or engagement management in a B2B SaaS or public sector–focused technology company.
- Based in the Washington, DC metro area.
- Strong program/project management skills, including leading complex technology deployments with multiple workstreams and compliance considerations.
- Excellent communication and relationship management skills, with the ability to translate technical concepts for diverse audiences.
- Demonstrated success working with technical counterparts in Product, Engineering, and Security to troubleshoot and co-develop solutions.
- Ability to navigate public procurement processes, manage long sales/adoption cycles, and anticipate organizational needs.
- High adaptability and comfort working in a fast-paced, mission-driven environment.
Nice to Have
- Bachelor’s degree from an accredited university.
- Experience working with public sector organizations (federal, state, local, or education) and managing relationships with numerous stakeholders.
- Experience with government financial systems, ERP, or accounting platforms (e.g., Oracle, PeopleSoft, Workday, SAP).
- Familiarity with public sector compliance frameworks (e.g., FedRAMP, SOC 2, HIPAA, CJIS).
- Project management certification (e.g., PMP, CAPM, or PMI-ACP).
- Background in finance, accounting, or government procurement.
- Experience scaling customer success practices at a high-growth company.
Team & Environment
You will be an early member of our Public Sector team.
Benefits & Compensation
- 100% medical, dental & vision insurance coverage for you.
- Partially covered for your dependents.
- One Medical annual membership.
- 401k (including employer match on contributions made while employed by Ramp).
- Flexible PTO.
- Fertility HRA (up to $5,000 per year).
- WFH stipend to support your home office needs.
- Wellness stipend.
- Parental Leave.
- Relocation support to NYC or SF (as needed).
- Pet insurance.
Work Mode
This position is based in the Washington, DC metro area.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
