Ramp is hiring a Customer Activation Manager | Enterprise to drive the implementation and onboarding of our newest high-value customers. You will strive to deliver immediate value to our customers and revenue for our business by ensuring successful product adoption. You’ll also help build and refine the Customer Activation organization at Ramp, defining the strategy that fuels our growth.
What You'll Do
- Project manage thorough and complete implementation and onboarding of new Ramp Enterprise customers.
- Execute successful launches of the Ramp platform across Enterprise accounts in partnership with our Account Executive and Technical Consulting teams.
- Act as a strategic consultant and extension of your customers’ team as you guide them through Ramp setup and best practices.
- Work with customers to deeply understand their current workflow, pain points and priorities, and showcase tailored solutions to solve for those.
- Drive initial product utilization and revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high-value initiative.
- Become an expert in the full range of integration and configuration options for Ramp’s suite of products.
- Assist customers with change management, and help run custom trainings for their organizations.
- Partner closely with the product team to ensure customer feedback is reviewed and prioritized. Help facilitate product workshops as necessary.
- Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach.
What We're Looking For
- Minimum 7 years of experience in customer success, activation, implementations, or sales experience in a B2B organization.
- Experience managing enterprise customer relationships with numerous stakeholders.
- Experience running complex implementation projects with multiple workstreams, leveraging exceptional project management and time management skills.
- Excellent verbal and written communication skills, with the ability to conduct deep discovery to understand true needs, and manage customer expectations and potential concerns.
- Proven track record of ability to work with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed.
- Proven track record of exceeding quota and/or outperforming key target metrics.
- Ability to anticipate customers’ needs and position product solutions accordingly.
- High adaptability and ability to thrive in a fast-paced environment.
Nice to Have
- Bachelor’s degree from an accredited university.
- Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA).
- Experience implementing a nascent product to Enterprise customers.
- Experience with financial services sales.
- Experience at a high-growth startup.
Team & Environment
You will join a fast-growing team, partnering closely with Account Executive and Technical Consulting teams to deliver a seamless customer experience.
Benefits & Compensation
- 100% medical, dental & vision insurance coverage for you and partially covered for your dependents.
- One Medical annual membership.
- 401k with employer match on contributions made while employed by Ramp.
- Flexible PTO.
- Fertility HRA (up to $5,000 per year).
- WFH stipend to support your home office needs.
- Wellness stipend.
- Parental Leave.
- Relocation support to NYC or SF.
- Pet insurance.
- For candidates located in NYC or SF, the pay range for this role is $128,000 - $212,500. For candidates located in all other locations, the pay range is $115,000 - $191,500.
Work Mode
This role is based locally in NYC or SF.
We’re rebuilding how modern finance teams function in the age of AI. We believe AI isn’t just the next big wave. It’s the new foundation for how business gets done. We’re investing in that future — and in the people bold enough to build it.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
