Ramp is looking to hire University Graduates as Customer Experience Agents to provide phone support to our customers as we scale. This role is ideal for recent graduates, offering deep product knowledge and insight into how our company operates. You'll help us maintain an industry-leading customer satisfaction rate while owning a critical piece of the feedback loop for product improvement.
What You'll Do
- Utilize critical thinking skills to diagnose potentially complex problems, using tooling or engineering support to resolve them.
- Work directly with the support lead on documentation, escalations, product updates, and communication with other teams and third parties.
- Help Ramp scale effectively by handling support requests via phone, email, and chat.
- Own a critical piece of the feedback loop for improving our product, providing insight for the whole team.
- Learn the Ramp Platform inside and out to maximize effectiveness with our customers.
- Work directly with some of the fastest-growing companies in the US.
- Have the ability to grow, develop, and learn in our fast-paced, startup environment.
What We're Looking For
- Ability to work evenings and weekends as needed.
- Ability to provide support to customers predominantly over the phone, and occasionally via email and live chat.
- Excellent verbal and written communication skills.
- Experience collaborating closely with teams outside of support.
- Strong background in customer support via email and phone.
- Investigative and critical thinking skills.
- Desire for ownership and growth in the role over time.
Nice to Have
- Experience working with Zendesk tooling.
Team & Environment
You will work closely with account management, product, and engineering teams.
Benefits & Compensation
- 100% medical, dental, & vision insurance coverage for you, partially covered for your dependents.
- One Medical annual membership.
- 401k with employer match.
- Flexible PTO.
- Fertility HRA (up to $5,000 per year).
- WFH stipend and wellness stipend.
- Parental Leave.
- Relocation support to NYC or SF.
- Pet insurance.
For candidates located in NYC or SF, the pay range for this role is $48,000-$70,000. For candidates located in all other locations, the pay range is $48,000-$65,000.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
