About the Role
This role is responsible for managing a portfolio of customer accounts, ensuring high satisfaction and long-term retention by understanding client needs, delivering tailored solutions, and identifying expansion opportunities through consistent communication and strategic planning.
Responsibilities
- Manage and grow a portfolio of customer accounts through regular engagement
- Serve as the primary point of contact for clients, addressing inquiries and resolving issues
- Identify upsell and cross-sell opportunities to increase account value
- Collaborate with internal teams to ensure client needs are met effectively
- Monitor customer usage and satisfaction to proactively address concerns
- Develop and maintain strong relationships with key decision-makers
- Deliver product training and onboarding support as needed
- Track and report on account performance metrics regularly
- Prepare and present business reviews to clients
- Negotiate contract renewals and expansions
- Stay informed about product updates and industry trends
- Gather customer feedback to inform product and service improvements
- Coordinate with technical teams during onboarding and implementation
- Maintain accurate records in the CRM system
- Ensure timely resolution of service disruptions or escalations
- Drive adoption of new features through targeted outreach
- Support client retention initiatives during renewal cycles
- Conduct needs assessments to align offerings with client goals
- Facilitate communication between clients and internal stakeholders
- Promote best practices for maximizing platform value
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid work model with flexibility for remote and in-office collaboration
Team
Collaborative team environment focused on client success and relationship growth
Why This Role Matters
This position plays a critical role in ensuring customers achieve their goals using the platform, directly influencing retention and long-term success.
What You’ll Achieve
You will help clients maximize their investment, drive product adoption, and contribute to sustainable revenue growth through exceptional service and strategic guidance.
Not specified
