Williams Lea by RRD is hiring a Customer Account Assistant

The Customer Account Assistant reports to the Customer Service Supervisor, collaborating closely with team members from all departments to ensure customer expectations are met. Attention to detail, a positive demeanor, critical thinking skills and an aptitude for learning new computer systems are essential to being successful in this role. Responsibilities include, but are not limited to: - Assist with the data entry of manufacturing instructions in to the systems used for producing the customer finished product. - Contact various manufacturing departments to gather production data on customer jobs. - Assist the Account Manager in managing multiple component projects through purchasing, manufacturing, final assembly, shipping and invoicing. - Communicate with customers and team members on status of projects. - Problem identification and solving. - Assist other Account Assistants as available. - Credit checking of new customers. - Customer demand entry from forecasts and purchase orders. - Item Master Setup. - Bill of Material Setup. - Problem solving. - Priority setting for internal operations per customer requirements. - Preparation of reports - Documenting customer specific requirements. - May coordinate production of components with other internal plants and/or external vendors as required. - Performs other related duties and participates in special projects as assigned. This is a day shift position.