Responsibilities
- Act as final approver for CTMS configuration builds, authorizing release and addressing critical defects
- Establish and uphold standardized naming and system configuration practices
- Collaborate with internal teams and external partners on integrations, data handoffs, and resolving system issues
- Manage reporting dashboards sourced from CTMS, define performance metrics, and drive efficiency initiatives
- Lead hiring, coaching, task assignment, performance evaluations, and career growth for CTMS Operations Analysts
- Develop role-specific responsibilities and training programs; track training completion rates
- Ensure compliance with standard operating procedures, manage change control timelines, validate system updates, and maintain audit readiness
- Oversee change control assessments for system configuration adjustments and release planning
- Maintain comprehensive operational documentation including runbooks, build checklists, and training resources
- Serve as escalation point for platform administration issues and manage vendor engagement for system fixes or enhancements
- Represent CTMS operations in governance forums and study launch readiness evaluations
Benefits
- Paid Time Off and company-sponsored holidays
- Employer-covered medical, dental, and vision insurance options
- Access to Health Savings Account and Flexible Spending Accounts
- Employer contributions to HSA on a bi-weekly basis
- Company-provided Short-Term and Long-Term Disability coverage
- 401(k) Retirement Savings Plan with employer matching
Work Arrangement
Remote (Worldwide)
Team
CTMS operations team; works closely with SSU, Source, Study Ops, Operational Excellence, Site Network, QA, Data/Analytics, and external vendors
Location
Remote within the United States
Travel
Less than 10% travel required; occasional planned trips may be necessary
Physical demands
Ability to operate keyboards and standard computer equipment
