ROGERCO, Inc. is hiring a CSSP Customer Engagement Professional Manager to lead a team providing strategic support to an Army customer. This remote, contingent role involves managing service alignment, documentation, and subscriber support for cybersecurity services.

What You'll Do

Provide strategic direction and leadership to the Customer Engagement Team, ensuring effective planning and execution of team-level tasks and projects.
Maintain a comprehensive understanding of the CSSP's service offerings and stay informed of evolving DoD requirements impacting our subscriber base.
Regularly update and maintain annual documentation, agreements, and templates to ensure compliance and alignment with subscriber needs.
Lead and guide the team in promptly responding to new inquiries for cybersecurity services, providing accurate guidance through the service alignment process.
Ensure timely receipt of service inquiries and collaborate with customer contacts to create database records for tracking workflow processes.
Oversee the generation of formal support agreements and service quotes for prospective customers, ensuring accurate and timely delivery.
Guide and monitor the initiation of operational services, tracking progress through the automated alignment tool until all services are fully established.
Provide ongoing support to subscribers after service alignment to ensure continuous and sustained service delivery.
Attend leadership and subscriber briefings, generating reports on subscriber alignment, status updates, and tracking of outstanding funding.
Manage data for existing customers and facilitate their annual service renewal process.