ROGERCO, Inc. is hiring a CSSP Customer Engagement Professional Manager to lead a team providing strategic support to an Army customer. This remote, contingent role involves managing service alignment, documentation, and subscriber support for cybersecurity services.
What You'll Do
- Provide strategic direction and leadership to the Customer Engagement Team, ensuring effective planning and execution of team-level tasks and projects.
- Maintain a comprehensive understanding of the CSSP's service offerings and stay informed of evolving DoD requirements impacting our subscriber base.
- Regularly update and maintain annual documentation, agreements, and templates to ensure compliance and alignment with subscriber needs.
- Lead and guide the team in promptly responding to new inquiries for cybersecurity services, providing accurate guidance through the service alignment process.
- Ensure timely receipt of service inquiries and collaborate with customer contacts to create database records for tracking workflow processes.
- Oversee the generation of formal support agreements and service quotes for prospective customers, ensuring accurate and timely delivery.
- Guide and monitor the initiation of operational services, tracking progress through the automated alignment tool until all services are fully established.
- Provide ongoing support to subscribers after service alignment to ensure continuous and sustained service delivery.
- Attend leadership and subscriber briefings, generating reports on subscriber alignment, status updates, and tracking of outstanding funding.
- Manage data for existing customers and facilitate their annual service renewal process.
What We're Looking For
- Bachelor's degree.
- Minimum of six (6) years in a related role or field.
- Active DoD Secret clearance.
- Extensive experience in team leadership and management.
- A strong emphasis on delivering exceptional customer service.
- Comprehensive understanding of a CSSP and its service offerings.
- Exceptional attention to detail and communication skills.
- Must be a United States citizen.
Nice to Have
- Bachelor's degree preferably in a related field.
Benefits & Compensation
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan, 401k
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
Work Mode
This position is designated as remote.
ROGERCO, Inc. is an equal opportunity employer.



