Responsibilities
- Apply advanced clinical expertise to deliver remote crisis assessments, risk evaluations, safety planning, and immediate intervention support to callers.
- Initiate follow-up contacts with individuals previously evaluated by mobile crisis teams to ensure ongoing safety and care continuity.
- Adhere to established clinical and ethical guidelines in alignment with all regulatory and accrediting body requirements.
- Participate in regular team huddles, training sessions, clinical supervision, and professional development activities focused on quality improvement.
- Maintain a professional demeanor and deliver exceptional service to callers and stakeholders.
- Show proficiency in connecting individuals to appropriate treatment programs, support services, and community-based resources.
- Foster collaborative relationships across internal departments, external agencies, healthcare providers, and community members to enhance service delivery.
- Support operational needs through occasional assistance with administrative duties.
Benefits
- Comprehensive medical, dental, and vision insurance plans
- Access to Flexible Spending Account (FSA) and Health Savings Account (HSA) options
- 403b retirement savings plan with employer matching contribution
- Paid time off and ten company-recognized holidays annually
- Company-paid life insurance, accidental death and dismemberment (AD&D) coverage, and long-term disability protection
- Opportunities to engage in Employee Resource Groups
- Funding and time for continuing education and professional development
- Confidential Employee Assistance Program offering personal and work-life support
Team
Part of a high-volume, around-the-clock crisis call team dedicated to suicide prevention and emergency mental health response.
Shift Availability
8:00 pm – 4:30 am with Sunday/Monday off
Physical Requirements
Standing – 20%, Sitting – 80%, Squatting – Occasional, Kneeling – Occasional, Bending – Occasional, Driving – Occasional, Lifting – Occasional
