Huntington National Bank is hiring a Credit Services Recovery Specialist to provide customer service by managing charged-off accounts. In this role, you will work to collect or negotiate outstanding balances while protecting the Bank's interests.
What You'll Do
- Contact charged-off customers by telephone or mail to collect or negotiate balance in full.
- Update collection files and complete all necessary paperwork.
- Negotiate payment plans protecting the Bank's interest and complete the decision-making process.
- Locate customers via skip tracing and Lexis/Nexis.
- Recommend action regarding repossessions, bankruptcies, and/or foreclosures.
- Arrange for appropriate Bank and/or legal action based on account analysis as deemed by manager.
- Perform other duties as assigned.
What We're Looking For
- High school diploma or GED.
- At least 1 year of collections experience.
Nice to Have
- Excellent written and verbal communication skills.
- Strong negotiation skills and ability.
- Working knowledge of consumer and collection law.
- Goal oriented and self-motivated.
- Knowledge of CACS, RMS and HOGAN systems helpful.
- Experience using computers.
Technical Stack
- CACS
- RMS
- HOGAN
Work Mode
This position is onsite.
Huntington is an Equal Opportunity Employer.
