Responsibilities
- Managing a large customer ledger (2000+ customers) and maintaining strong account relationships
- Making proactive outbound calls to resolve overdue accounts
- Strong reconciliation and problem-solving skills
- Negotiating payment outcomes while delivering excellent customer service
- Investigating discrepancies and reconciling accounts
- Working to clear KPIs and contribute to team and business results
- Excellent verbal and written communication
- Excel skills and keen attention to detail is desirable
Requirements
- Enjoy outbound calling and aren’t afraid of tough conversations
- Are resilient, persistent, and motivated by targets and results
- Have experience working with high volumes of customers or accounts
- Bring strong problem-solving and reconciliation skills
- Communicate clearly and confidently, both verbally and in writing
- Are comfortable using Excel and working with detail and accuracy
Nice to Have
- Excel skills and keen attention to detail is desirable
Benefits
- Career development: Structured training, mentoring, and a clear development pathway
- Supportive team: Learn from experienced professionals in a collaborative environment
- Wellbeing focus: Access to wellness initiatives that support work-life balance
- Meaningful work: Be part of an organisation committed to sustainability and innovation
Work Arrangement
Remote (City/Region)
Additional Information
- You must be in New Zealand and hold a current work visa/residency or NZ citizenship
- Applications may be considered as they are received — apply early
- WM is an EEO employer
- Promotes drug and alcohol-free workplaces
