Join CIBC as a Credit Card Representative (Sales and Service Specialist) on a 12-month contract. In this remote role, you will be the first point of contact for clients calling with questions about their credit card operations and banking needs. You'll identify client needs, provide information on CIBC's products, and help clients achieve their financial goals.
What You'll Do
- Answer incoming calls from credit card clients and calls transferred from other departments.
- Assist clients with their credit card operations and inquiries.
- Identify client needs and proactively suggest solutions to help them achieve their financial goals.
- Obtain complete information on clients' issues, summarize, and verify the facts.
- Provide information and solutions to existing and potential clients regarding CIBC's credit card products and services.
- Connect and refer clients to the right CIBC contacts to enable their financial success.
- Provide support for clients by helping them to manage their accounts and products.
What We're Looking For
- Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door.
- Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (minimum download speed of 15 mbps and upload speed of 10 mbps).
- Satellite internet providers are prohibited and cannot be used.
- Flexibility to work shifts between Monday to Sunday 8:00AM to 12:00AM, including evenings and weekends.
- Must be able to attend your primary CIBC location within two hours upon request.
- Solid written, verbal, and interpersonal skills.
- Strong knowledge of CIBC systems and products to allow quick resolution of problems.
- Deep understanding of CIBC’s suite of products.
- You put our clients first and go the extra mile.
- You’re passionate about people and building trust through respect and authenticity.
- You love to learn and are passionate about growing your knowledge.
- You’re goal oriented and motivated by accomplishing your goals.
- Values matter to you - you live our values of trust, teamwork, and accountability.
- Legally eligible to work at the location(s) specified and, where applicable, must have a valid work or study permit.
Team & Environment
Member of CIBC’s Agent@Home Contact Centre Credit Cards Department.
Benefits & Compensation
- Competitive compensation
- A banking benefit*
- Wellbeing support
- Employee and family assistance programs
- MomentMakers, our social, points-based recognition program
Work Mode
This is a hybrid role based out of the Fredericton-440 King, King Place 4th Floor location.
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience.
