Responsibilities
- Help customers complete their taxes using Intuit TurboTax products.
- Provide tax advice, full service return preparation, tax calculations, and manage product/software inquiries.
- Utilize government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer using everyday language.
- Use state of the art video communication software to interact with customers.
- Document interactions to maintain accurate records.
Requirements
- Active PTIN
- Unrestricted credential: EA, CPA, or Practicing Attorney
- Minimum of 2 years of paid experience filing 30 or more federal and state individual 1040 tax returns
- Experience using commercial tax preparation software
- Strong tax preparation experience and extensive knowledge of tax laws
- Excellent customer service skills
- Excitement to interact with customers through video and audio tools in a professional, friendly, and confident manner
Benefits
- 401(k) savings plan with Intuit matching
- Paid sick leave
- Intuit provided E&O insurance
- Employee stock purchase plan
- Employee assistance program
- Product discounts
- Free copy of TurboTax Live
Additional Information
- Position is 100% remote
- Applicants must reside in the United States
- Opportunity to earn supplemental income
