Responsibilities
- Help customers complete their taxes using Intuit TurboTax products.
- Provide tax advice, full service return preparation, tax calculations, and manage product/software inquiries.
- Utilize government websites, professional resources, and team expertise to deliver accurate answers in everyday language.
- Use state-of-the-art video communication software to interact with customers.
- Document interactions to maintain accurate records.
Requirements
- Minimum of 2 years of paid experience filing 30 or more federal and state individual 1040 tax returns using commercial tax preparation software.
- Active, unrestricted credential: EA, CPA, or Practicing Attorney with strong tax preparation experience and extensive knowledge of tax laws.
- Passionate about helping clients navigate the complexities of taxation.
- Excellent customer service skills.
- Excited to interact with customers through video and audio tools in a professional, friendly, and confident manner.
- Must reside in the United States.
Benefits
- 401(k) savings plan with Intuit matching
- Paid sick leave
- Intuit provided E&O insurance
- Employee stock purchase plan
- Employee assistance program
- Product discounts
- Free copy of TurboTax Live
Additional Information
- Opportunity to work 100% remotely
- Customer-facing role using video and audio tools
- Position available for the upcoming tax season
