Extended Coverage Specialist - Auburn, ME(844) 293-4181
Bison Transport USA is currently looking for an Extended Coverage Specialist for its Auburn, ME terminal.
The schedule for this position is Thursday, Friday & Saturday 0800 - 2000. The Extended Coverage Specialist will work within all areas of our Operations Department, which includes Customer Service, Dispatch, and Planning in a particular US geographical region. This person will be a key player in building and maintaining relationships between drivers, customers, and other departments within the organization. This person must be well-organized, be an excellent communicator, and be able to multitask on a variety of different transactional tasks.
Customer Service:
- Act as a single point of contact between customer(s) and Bison USA - ensuring the customer's needs are properly understood and served.
- Have effective communication to ensure quality of order entry and appointment making, relationship establishment and development, issue resolution and business level monitoring.
- Accountable for accuracy of order entry/order acceptance, tracing, and appointment booking. This includes ensuring all shipping and delivery appointments are secured, and updated in the system within the prescribed lead time.
Fleet Manager:
- Execute the day-to-day activity of their assigned driver fleet including but not limited to:
- Reading and managing all messages as they pertain to the driver, equipment, and loads.
- Track, plan, and manage home time events
- Ensure the system reflects an accurate portrayal of events and times
- Provide driver routing as required
- Maintain accurate ETA/PTA
- Ensure day to day activity of fleet is confirmed and complete by end of day
Regional Planner:
- Book freight and communicate with customers.
- Evaluate trucks and loads to "put together the puzzle" balancing drivers' availability/needs/home time with commitments to customers and work with dispatchers to ensure drivers have loads.
What Will You Need to Succeed:
- High school diploma or equivalent.
- Superior Data Entry Skills.
- A willingness to learn and grow in the logistics industry.
- Well-organized, excellent communicator, and have a keen sense of timeliness.
- Analytical and critical thinking skills.
- Demonstrate customer service experience.
- Experience in transportation is preferred.
Apply on company website Auburn, MAINE Remote (City) Full-time
Bison Transport is hiring a Coverage Specialists
About company
Bison Transport is a privately held, professionally managed North American freight shipping company established in 1969. With a network of terminals, warehouses, and yards throughout Canada, the US, and Mexico, Bison is a leading asset-based freight solutions provider employing over 4,000 professional drivers and staff.
We proudly deliver award-winning North American freight shipping services to our valued clients from coast to coast. We operate one of the largest, safest, and most modern fleets on the road today with an industry-leading claims ratio of less than 0.1%. Our ongoing investments in tractor, trailer, and container equipment are a testament to our commitment to our customers, staff, and the industry.
Bison offers multimodal shipping solutions including truckload, LTL, intermodal, cross-border, and expedited services. The company serves diverse industries such as agriculture, automotive, food and beverage, healthcare, manufacturing, retail, and technology across North America.