The Country Growth Operations Lead at Wave Mobile Money Inc. will lead user growth and agent operations in an early-stage West African country, focusing on expanding the user base, optimizing distribution strategies, and managing agent network operations and liquidity to scale financial services.
What You'll Do
- Drive user growth by optimizing distribution strategies and leading user acquisition initiatives.
- Collaborate with leadership and country teams to ensure alignment and maximize growth opportunities.
- Enhance distribution processes through partnership with product and engineering teams, leveraging technology and data.
- Oversee agent network operations, including acquisition, setup, and liquidity management, to support distribution and meet user demand.
- Build and lead high-performing teams, fostering a culture of excellence and innovation.
- Manage business and financial KPIs in alignment with overall business objectives.
- Champion Wave's values, leading by example and embedding them within the team culture.
What We're Looking For
- 8+ years of senior leadership experience in user acquisition/agent operations and liquidity management within mobile money, finance, fintech, telecoms, or tech.
- Bilingual proficiency is mandatory, with exceptional written and verbal communication skills in both English and French.
- Enhanced interpersonal skills in building and maintaining positive relationships, effective communication, active listening, and conflict resolution.
- Proven sales ability with a successful track record in sales, including identifying customer needs and connecting corridors.
Nice to Have
- Deeply analytical in your approach to marketing and in optimizing the cost of customer acquisition and are metrics-oriented and experienced in leading teams towards KPIs.
- Proactive, disciplined in your thoughts and actions, and committed to continuous self-improvement and professional development.
- Possess the humility, mission focus, and resolve to do what it takes to achieve growth goals.
- Build strong relationships and bring out the best in people.
- Excel at leadership and enjoy managing diverse and large field ops teams.
- Are a strong communicator and are comfortable defaulting to overreaching when it comes to coordination.
- Think from first principles about how things should work.
- Excessively detail-oriented and seek to achieve excellence in everything you do.
- Are a self-starter and proactive about achieving ambitious targets and willing to go the distance to get something done.
- Adjust quickly to changing priorities and conditions.
Team & Environment
- Reports to the Head of Scaling Operations and works closely with the Chief Executive Officer and Country General Manager/Director of Operations.
- Part of a rapidly growing in-country team across 9 countries.
- Deeply passionate about bringing radically affordable financial services to the people who need them most.
- Foster autonomy for employees.
- Employees own projects at every stage, from understanding the problem to monitoring the solution in production.
- Celebrate diversity and committed to creating an inclusive environment.
Benefits & Compensation
- Competitive salaries calculated using a transparent formula
- Generous health insurance for yourself and your dependents
- 26 weeks of parental leave for mothers
- 4 weeks of parental leave for fathers
- Subsidized child care when returning to work
- Airtime reimbursement
Work Mode
- Local-country role based in one of our early-stage countries in Africa, with a focus on West Africa.
- Must be willing to relocate to the primary growth country for up to one year, with periodic returns home after each trimester.
- Travel requirements: 60-80% within a designated, growth-focused market.
Wave is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
