HealthHero is looking for a Counsellor to join our Employee Assistance Programme (EAP) Clinical Team. In this role, you will provide vital telephone and video counselling services, starting with a clinical assessment to triage client needs and determine the appropriate support pathway.
What You'll Do
- Carry out Initial Clinical Assessments and Triage of client needs, leading to appropriate clinical pathways.
- Deliver a range of support including Booked Assessment Appointments, In The Moment Support, or Booked Single Sessions via telephone and/or video calls.
- Carry out Risk Assessments and follow the Safeguarding and Risk Protocol process.
- Manage a caseload of clients requiring Structured Counselling.
- Write brief, accurate, and concise clinical notes for all client interactions.
What We're Looking For
- Qualified as a Counsellor/Psychotherapist (Level 4 and above in Counselling) with BACP, COSCA, or similar registered status.
- Good IT skills with a working knowledge of the Microsoft Office suite.
- A strong clinical background with excellent Assessment skills.
- The ability to make sound clinical decisions whilst maintaining professional boundaries.
- Availability to work a minimum of 22.5 hours per week, with at least one mandatory day shift based in our Glasgow or Bracknell office.
- Excellent time management, communication, and organisational skills as a keen team-player.
- The ability to keep client and service needs in focus while working under pressure in a busy environment.
Nice to Have
- Previous EAP or Telephone Counselling experience.
- Experience with time-limited assessment, ideally in a corporate environment.
Team & Environment
You will be integrated into our Support Line Team as part of an experienced Clinical Team that is passionate, supportive, diverse, and dynamic.
Benefits & Compensation
- Compensation: £26,000 to £30,000 per annum based on full-time hours (37.5). Part-time salary is pro-rata.
- Full induction training programme delivered via Microsoft Teams.
- Based on full-time hours: 22 days annual leave, plus Bank Holidays and your birthday off (pro-rata for part-time).
- Financial assistance for Supervision.
- Regular 1-2-1 meetings with your line manager.
- 24/7 On Call staff support.
- Auto-enrolment pension scheme.
- Health Scheme and Employee Assistance Program.
- Life insurance Scheme.
Work Mode
This is a hybrid role. You must be able to work at least one day per week from our office in Glasgow or Bracknell.
We welcome all applications from all sections of the community as an Equal Opportunities employer and are happy to make reasonable adjustments throughout the recruitment process.
