Prematch is seeking a Coordinator, Individualized Care to support patient access to therapy through Reimbursement Support Services. You will guide patients through their journey by managing referrals, investigating insurance benefits, and facilitating product dispense. This role mediates resolution for complex payer and pharmacy issues, providing expert customer service.
What You’ll Do
- Maintain a current and in-depth understanding of patient therapies, prior approval processes, and healthcare plan details.
- Manage a queue of technical or complex therapy and reimbursement questions, applying judgment to resolve service problems within established limits.
- Meet key performance indicators including service levels, call volumes, adherence, and quality standards.
- Follow up with patients, pharmacies, physicians, and other support organizations regarding inquiries.
- Handle sensitive personal data—including prescriptions, personal information, and financial details—with discretion.
- Escalate highly complex and difficult issues to senior team members and leadership.
What We’re Looking For
- 1-3 years of experience in a related field.
- A High School Diploma, GED, or equivalent work experience.
- Strong customer service and problem-solving skills.
- Ability to manage sensitive and confidential information.
Team & Environment
You will consult with your supervisor or senior peers on complex and unusual problems.
Benefits & Compensation
- Compensation: $17.90 per hour - $25.80 per hour
- Medical, dental, and vision coverage
- Paid time off plan
- Health savings account (HSA)
- 401k savings plan
- Access to wages before pay day with myFlexPay
- Flexible spending accounts (FSAs)
- Short- and long-term disability coverage
- Work-Life resources
- Paid parental leave
- Healthy lifestyle programs
Work Mode
This position is remote.
Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status, or any other status protected by federal, state, or local law.
