Personal Pay is looking for a Conversational Designer (Ssr.) to join our UX Content & Conversational Design team. At Personal, we accompany and empower people's lives through technology, enabling individuals, communities, and organizations to move forward, connect, and transform their reality. We take pride in being protagonists of the country's technological and social evolution.

What You'll Do

Design end-to-end conversational experiences: create journey maps and diagrams considering interaction with the entire Personal ecosystem and its different user types.
Write, evolve, and maintain conversational experiences aligned with PiA's personality and tone across all channels.
Analyze metrics, detect opportunities, iterate, and propose continuous improvements based on data.
Develop innovative solutions that improve how people connect with the brand.
Collaborate with multidisciplinary teams to deeply understand our users and build better interactions.
Formulate improvement hypotheses and validate them with evidence.
Ensure the consistency and coherence of PiA at every touchpoint.

What We're Looking For

Education in Design, UX, UX Writing, Advertising, or related fields.
Experience in conversational design.

Nice to Have

Analytical ability and skills in data interpretation.
Creativity and innovation in design solutions.
Proactivity and autonomy to manage the challenges of the role.
Excellent communication skills.

Team & Environment

You will join the UX Content & Conversational Design team.

Benefits & Compensation

Flexible work arrangements
Performance bonus
One extra week of vacation
Exclusive discounts and bonuses on our Personal and Flow brands (internet, mobile connectivity, and entertainment) for you and your family
Health plan for you and your family
Free access to the digital learning content platform
Special bonuses at top-tier universities
Referral program with financial recognition