About the Role
Role details below.
Responsibilities
- Respond, manage, and escalate (as needed) technical support requests via the ticketing system, telephone calls, and emails.
- Support Business user end point devices (Laptops/desktops/Smart phones/Tables/IPADs/video conferencing services) either directly or using remote support tools on as-needed basis.
- Ensure compliance of site-specific IT SOPs.
- Manage and maintain analytical laboratory and computerized manufacturing control systems in a GMP environment according to established regulatory requirements.
- Manage Server, Network and Telecom Infrastructure in Lupin USA & Canada.
- Work on Security tools, technologies & platforms like Zscaler, Zero Trust, Privileged access management.
- Maintain Juniper network infrastructure, including all configuration and maintenance.
- Own responsibility for multi-site Aruba WiFi infrastructure.
- Oversee and ensure timely repair/replacement of faulty hardware including endpoint devices, network hardware and appliances.
- Maintain hardware inventories of endpoint devices, servers, and network equipment.
- Handle day to day end user support tickets.
- Provide white-glove IT support to VIP users.
- Work with central IT teams to resolve issues involving centrally managed IT platforms.
- Own end-to-end responsibility for resolving issues in a timely manner.
- Monitor Server and Network Infrastructure.
- Perform corrective actions on observed events.
- Provide updates on Infrastructure health and corrective/preventive actions.
- Maintain an up-to-date inventory of endpoint devices, server, and Network devices.
Requirements
- Bachelor’s Degree (IT) or similar
- Working knowledge of networking concepts such as Routing, Switching, VLANs, VPNs, DHCP and DNS.
- Hands-on experience with Firewall, Routers, Switches, Wi-Fi devices (L2/L3 level), Windows Server operating systems, Virtualization Hypervisors like VMWare.
- Knowledgeable of Cisco, Juniper, Aruba Technologies & Architectures.
- Experience managing and maintaining servers, LAN, IP Phone and WAN systems; Switches/ Routers/ Access Points, VPNs.
- Knowledge of IT-OT Network Segregation.
- 3-5 years of hands-on experience in above mentioned technologies.
Nice to Have
- Current JNCIE-ENT, JNCIE, or CCIE certification.
- CCNP, CEH, CISSP, MCSA etc.
Benefits
- The anticipated annual base salary range for this position in New Jersey is $60,000 to $75,000, plus a discretionary performance bonus (based upon eligibility).
- Lupin is an equal opportunity and affirmative action employer.
Compensation
The anticipated annual base salary range for this position in New Jersey is $60,000 to $75,000, plus a discretionary performance bonus (based upon eligibility).
Work Arrangement
On-site
