The Contract Salesforce Administrator will manage and optimize Salesforce (SFDC) to support end-to-end sales, customer success, and customer support processes at The Quality Group (TQG). This fully remote role involves configuring solutions, managing projects, and collaborating with cross-functional teams to enhance tools, processes, and data across the sales tech stack.
What You'll Do
- Own aspects of the SFDC instance related to sales, customer success, and customer support journey
- Optimize sales motions and internal customer experience by enhancing tools, processes, and data
- Design, configure, and deploy innovative solutions in the SFDC instance and other tools in the sales tech stack
- Deliver a best-in-class sales and customer success experience for internal teams
- Manage a portfolio of projects, sprint items, 'hot fixes,' and day-to-day tasks critical to business continuity and growth
- Collaborate with Sales, Marketing, and Finance teams on cross-functional initiatives
- Gather requirements, scope work, and execute on deliverables
- Serve as a functional owner of SFDC Sales, Service, and CPQ components
- Work directly with business stakeholders, project managers, and analysts to understand business needs
- Transform business needs into functional and technical requirements
- Act as a trusted advisor to maximize benefits from SFDC and other Sales and Customer Success tools
- Help shape the evolution of the Sales and Support Tech stack
What We're Looking For
- 2+ years experience managing Salesforce instances, projects, and initiatives
- Working administrator-level knowledge of Salesforce (Sales, Service, and CPQ)
- Experience with workflow rules and advanced formulas
- Experience with release management
- Experience with data migration and cleansing
- Experience managing multiple development environments
- Demonstrated success managing projects from end to end — scoping, requirements gathering, design, development, and deployment
- Ability to learn systems and new tools by testing functionality and evaluating setup
- Ability to articulate quality assurance steps followed to ensure work is free of issues
- Fluent in English (written and verbal)
- Legal authorization to work in one of the following countries: Argentina; Brazil; Chile; Colombia; Costa Rica; Mexico
Nice to Have
- Experience administering enterprise sales and customer success tools such as Outreach, Gainsight, FormAssembly, and Highspot
- Salesforce Administrator certification
- CPQ Administrator certification
- Service Cloud certification
- Proficiency in Spanish
Technical Stack
- Salesforce (SFDC)
- Sales Cloud
- Service Cloud
- CPQ
- Outreach
- Gainsight
- FormAssembly
- Highspot
Team & Environment
- Team includes training and sales enablement professionals, project managers, SFDC Administrators and Developers, and revenue operators
- Reports to Manager of Customer Optimization Technology
- Fully remote work environment
- Focus on making a difference in education
- Collaborative team environment with training, sales enablement, and revenue operations professionals
- Impact-driven: work contributes to improving education for K-12 students and teachers
Benefits & Compensation
- Work From Home: We are a fully remote company!
- Make A Difference: Work helps share the future of education and improves lives of students and teachers
- Note: This role will not be eligible to participate in company-sponsored benefits due to the nature of the contract
Work Mode
- Fully remote
- Available locations: Argentina, Brazil, Chile, Colombia, Costa Rica, Mexico
All offers of employment are contingent upon the successful completion of a background check as part of our pre-employment process.
