itD is looking for a Content Strategist to lead and execute content updates across Meta's Help Centers, including Facebook, Instagram, and Business. You will ensure the creation of accurate, clear, and user-friendly documentation for new and existing product features, often supporting brand-new market-launch initiatives.

What You'll Do

Create, edit, and publish Help Center content in clear, jargon-free language aligned with Meta's voice and quality standards.
Execute content strategy to support new product launches and feature updates, ensuring readiness by go-live dates.
Collaborate with cross-functional stakeholders (marketing, technical, product, legal) to gather information and secure approvals.
Manage content updates within a CMS, including structuring articles and applying basic HTML formatting.
Optimize and refine content to improve clarity, user experience, and helpfulness ratings.
Meet tight publishing deadlines with exceptional attention to detail and accuracy.
Provide regular progress updates to stakeholders and proactively resolve content gaps or ambiguities.
Attend regular internal practice community meetings.
Collaborate with your itD practice team on industry thought leadership.
Complete client case studies and learning material (blogs, media material).
Build out material to contribute to the Digital Transformation practice.
Attend internal itD networking events (in person and virtual).
Work with leadership on career fast-track opportunities.

What We're Looking For

3+ years of digital content writing and content management experience.
Experience executing content strategy for product or feature updates.
Hands-on experience using a Content Management System (CMS) to publish content.
Working knowledge of HTML for content formatting and publishing.
Experience collaborating with cross-functional stakeholders to produce public-facing content.
Proven ability to meet publishing deadlines in fast-paced environments.
Bachelor's degree in Communications, English, Marketing, Journalism, or a related field required, or equivalent work experience.

Nice to Have

Experience writing technical or educational guides for consumers or businesses.
Experience supporting Help Center or customer support documentation.
Experience working within a global technology company or digital-first industry.
Familiarity with marketing or communications industries.
Experience creating content for global audiences.

Technical Stack

CMS
HTML

Team & Environment

You will collaborate with cross-functional stakeholders and an internal itD practice team within a dynamic environment built on respect, empowerment, and recognition. itD is a woman- and minority-led firm that blends diversity, innovation, and integrity with real business results, rejects strong hierarchy, and is part of a global community where you have a say in your own career journey.

Benefits & Compensation

Comprehensive medical benefits
401k plan
Paid holidays
Medical, dental, vision, life insurance
401K + matching
Networking & career learning and development programs

Work Mode

This is a fully remote role open to global candidates, with a preference for West Coast or Central time zones.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.