About the Role
The Content Operations Associate ensures high-quality content is published accurately and on schedule, working cross-functionally to maintain data integrity and streamline content workflows.
Responsibilities
- Verify and input experience details into the content management system
- Collaborate with global partners to confirm program accuracy
- Update and maintain content calendars for publishing schedules
- Identify and correct data inconsistencies across platforms
- Support the creation of standardized content templates
- Monitor content workflows to meet deadlines
- Communicate with regional teams to resolve content issues
- Ensure content adheres to brand and quality guidelines
- Track content performance metrics and report findings
- Assist in optimizing content operations processes
- Manage revisions and updates to existing content entries
- Coordinate with translators for multilingual content
- Maintain documentation for content procedures
- Flag potential compliance or policy concerns in content
- Respond to internal requests for content data
- Support onboarding of new content contributors
- Audit published content for accuracy and completeness
- Troubleshoot publishing errors in coordination with tech teams
- Prioritize tasks based on launch timelines and urgency
- Provide feedback to improve content tools and systems
Nice to Have
- Prior experience in operations or content management
- Familiarity with CRM or database systems
- Working knowledge of HTML or web publishing tools
- Experience supporting remote teams across time zones
- Intermediate Excel or Google Sheets skills
- Background in international education or tourism
- Additional language proficiency beyond English
Compensation
Competitive salary based on experience and location
Work Arrangement
Remote
Team
Global team supporting mission-driven experiences
Impact Focus
This role contributes to ensuring that meaningful, community-based experiences are presented clearly and accurately to a global audience.
Work Environment
Fully remote position with team members across multiple countries; collaboration occurs primarily via digital tools and scheduled check-ins.
Not available
