Responsibilities
- Design, implement, configure, diagnose, and migrate Juniper Networks platforms, demonstrating proficiency in JunOS, Juniper Mist deployment strategies, and advanced to expert-level knowledge of Juniper routing, switching, and wireless technologies.
- Execute assigned tasks under the direction of Project Managers or technical leads.
- Build deep expertise in enterprise data infrastructure technologies from vendors such as Juniper, Aruba, Cisco, Palo Alto, Meraki, or Fortinet.
- Accurately and consistently log client work, service requests, and related documentation, including daily timesheet entries.
- Achieve established billable and chargeable hour goals defined by the organization.
- Ensure billable time reflects activities such as system assessments, planning, architecture design, configuration, deployment, and technical support.
- Attend training seminars and sessions as directed by the Professional Services leadership.
- Travel to client locations when necessary for project execution.
- Maintain reliable access to a personal vehicle for work-related travel.
- Engage directly with clients to resolve technical issues before, during, and after service engagements.
- Be available for after-hours or weekend support during system cutover events or escalated incidents.
- Provide ongoing feedback and suggestions to management for improving service quality and client outcomes.
- Obtain required technical certifications according to the defined training roadmap.
- Assist presales teams with scoping and defining technical solutions.
- Develop, test, and validate new technical solutions and produce standardized runbooks.
- Guide and support less experienced technical team members through mentorship.
- Perform additional duties as assigned by management.
Benefits
- Comprehensive medical, dental, and vision insurance coverage
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Disability and life insurance for income protection
- 401(k) retirement plan with employer matching contributions
- Unlimited paid time off (PTO)
- Company-paid holidays
- Hybrid or remote work flexibility
- Paid bonding leave available for qualifying employees
- Employee discount programs
- Access to an Employee Assistance Program (EAP)
- Coverage options for accidents, critical illness, long-term care, and hospital indemnity
- Legal support and identity theft protection services
- Pet insurance benefits
- Supplemental life insurance options
- Bonuses for employee referrals
- Matching donations to charitable organizations
- Role-based allowances for eligible positions
Work Arrangement
Hybrid
Other
- Travel to customer sites as needed
- Access to a vehicle is required
- Must supply reliable cell phone
- Ability to work evenings and weekends as required during client cutovers
- All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check
