At Allegis Global Solutions, we deliver an exceptional consultant experience built on relationships and service. As a Consultant Engagement Representative, you will be responsible for providing best-in-class service throughout the assignment life cycle, ensuring consultants receive superior support for all job-related questions, concerns, or issues while proactively managing communication.
What You'll Do
- Introduce the Communities and Mobile App to consultants, activate profiles, and explain the benefits.
- Introduce the Consultant/Contractor Care Survey NPS Program using scripts for Onboarding, Check-in, and Offboarding Surveys.
- Discuss open End Date Reviews, Job Inquiries, and Refer a Friend cases from the Communities Site & Mobile App.
- Partner with the Talent Experience Team to drive service in supporting accounts.
- Hold weekly calls with the US-based Talent Experience Team to stay on top of cases and consultant issues.
- Engage in monthly Service Touchpoints with consultants using provided scripts.
- Direct consultants to the Communities portal within Connected when receiving referrals.
- Communicate with peers by sharing best practices and providing accurate, thorough documentation in applicant tracking systems.
- Act as a subject matter expert in the Talent Experience Program.
- Utilize Connected in real-time to document all consultant communication.
What We're Looking For
- A Bachelor's degree as a minimum.
- Demonstrated experience in Recruitment, Customer Service, or Voice Support.
- Ability to make decisions quickly and follow a script when needed.
- Comfortable working with MS Office / Outlook and other relevant tools.
- Good analytical and problem-solving skills, while being solutions-focused.
- Strong written and verbal communication skills, with the ability to articulate clearly and concisely.
- Must be amenable to a nightshift schedule and a hybrid work setup (office in the Ortigas Pasig area).
Technical Stack
- MS Office
- Outlook
Team & Environment
You will work with all appropriate Allegis Operating Company (OpCo) support teams and partner closely with the Talent Experience Team.
Work Mode
This role follows a hybrid work model based out of our office in the Ortigas Pasig area.
Allegis Global Solutions fosters a culture focused on relationships—with each other, our clients, and our candidates. We value serving others, support open communication, appreciate the fearless and the passionate, and believe diverse perspectives, backgrounds, and ideas drive innovation.
