Pismo is seeking a Consultant, Client Success to ensure our B2B customers achieve maximum value from our solutions. You will act as a trusted advisor, combining technical expertise with operational and strategic business engagement to drive adoption and maintain high satisfaction.

What You'll Do

Proactively engage with customers to understand their needs, challenges, and objectives.
Build long-term strategic relationships with key stakeholders and develop a deep understanding of customers’ business processes, goals, and strategies.
Serve as the primary point of contact for assigned accounts, fostering trust and confidence in the partnership.
Develop a deep understanding of the customer's business and industry to provide solutions and advice.
Work closely with customers to create and execute a successful plan that aligns with their business objectives and strategy.
Maximize the value customers receive from solutions by managing program engagements.
Act as a customer advocate within the company, representing their feedback and needs.
Ensure timely resolution of customer issues, working closely across Pismo teams.
Manage and follow up on client’s KPIs within Pismo (developments execution, platform performance and others).
Analyze and have critical thought on clients’ data to perform strategic analysis and take decisions based on data.
Provide education and resources to customers to enable them to effectively use products/services.
Conduct regular check-ins to ensure customers are leveraging the full capabilities of offerings.
Influence the company to adapt or create new processes to provide better customer experience.
Continuously improve the Client Success area, partnering with peers to scale organizational capabilities.