First American is seeking a Construction Escrow Operations Manager to join our team. In this remote role, you will be responsible for establishing, streamlining, and managing the core processes, procedures, and programs that drive our escrow operations and support functions. You will manage and lead teams performing a wide range of duties critical to our success.
What You'll Do
- Manage work activities and escrow operational or support functions at the regional level for counties, states, or a defined process.
- Provide input to operational plans and work with Senior Management to ensure integration with broader strategies.
- Act as a liaison with Escrow/Branch managers and other functional leaders, providing feedback and resolution on escalated issues and process changes.
- Write and conduct employee performance reviews and provide ongoing performance feedback through coaching.
- Identify training needs, make hiring recommendations, and make compensation recommendations.
- Collaboratively engage with leaders to create, identify, and implement solutions to further the effectiveness of escrow operations.
- Support both residential and commercial transactions.
What We're Looking For
- Bachelor’s degree or equivalent combination of education and experience.
- 5-7 years of experience in title, escrow, and construction administration.
- 3-5 years of demonstrated experience in a supervisory or management role.
- Demonstrated success establishing, leading, and maintaining effective working relationships at the Department Management level.
- Strong process skills and a detail-oriented approach.
- Strong computer skills and knowledge of company operating systems and applications.
- Strong problem-solving and customer service skills.
- Ability to lead and be sought out for advice, managing competing priorities.
- A successful track record designing, developing, and executing complex projects.
- Ability to influence others in sensitive situations and prevent damage to relationships.
- Strong communication skills with the capacity to communicate vision, set direction, and align goals.
- Proven ability to actively recruit, retain, develop talent, hold employees accountable, lead change, manage conflict, and foster collaboration.
Team & Environment
You may act as a functional manager with no direct reports. In smaller operations, this may be a hybrid role with Escrow and Title staff members reporting to you.
Benefits & Compensation
- Salary Range: $97,700 - $130,300 Annually
- Medical, dental, and vision insurance
- 401k plan
- PTO and paid sick leave
- Employee stock purchase plan
Work Mode
This is a fully remote position.
First American is an equal opportunity employer in every sense of the term. We consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with applicable state and local laws.
