Remote Remote (Country) Employment $80,000 - $90,000

Tech Support Coordinator (Remote) (Position located in São Paulo, Brazil) is hiring a Competitive Intelligence and Strategy Analyst (Remote)

Responsibilities

  • Build and help operationalize a modern, AI-forward competitive intelligence function, including workflows, source libraries, monitoring systems, and reporting cadences.
  • Collect, synthesize, and structure competitive and market intelligence across competitors, pricing, product, partnerships, talent, and broader market signals.
  • Create and maintain competitor profiles, battlecards, trackers, dashboards, and intelligence repositories for internal use.
  • Deliver timely and actionable insights to field and corporate stakeholders to improve positioning, inform decisions, and support execution.
  • Build systems to monitor and analyze trends in cybersecurity, Human and Agentic Risk Management, AI/ML, adjacent markets, regulatory developments, emerging threats, and technological advancements.
  • Partner closely with the Senior Analyst, Competitive Intelligence & Strategy on ecosystem, corporate development, and broader market analyses.
  • Conduct continuous competitive research by monitoring earnings calls, analyst reports, third-party tools (e.g., AlphaSense, Crayon, Gong) ,field intelligence and the use of AI to uncover strategic insights that inform deal strategy and sales enablement.
  • Conduct detailed analyses of cybersecurity competitors, including product features, pricing models, market positioning, strategic direction, and customer perceptions.
  • Collaborate closely with product marketing, sales, and product management teams to support competitive positioning and strategic initiatives.
  • Perform competitive research to gain firsthand insights into competitor sales tactics, messaging, product demonstrations, and customer experience.
  • Provide timely alerts and briefings to internal stakeholders on competitive moves, market shifts, or disruptive industry trends.
  • Lead competitive win-loss analysis projects, identifying patterns, insights, and actionable recommendations to improve win rates.
  • Present competitive intelligence findings clearly and persuasively to executives and cross-functional teams to inform strategic planning.
  • Drive workstreams within high-priority strategic initiatives across the company, taking ownership from problem definition through execution and delivery.
  • Support and help lead cross-functional projects spanning go-to-market strategy, partnerships and alliances, international expansion, and other critical business priorities.
  • Translate strategic priorities into actionable plans, track progress, and ensure initiatives move forward with pace and accountability.
  • Partner closely with stakeholders across Sales, Product, Marketing, Finance, and Operations to align on priorities and drive execution.
  • Structure complex business problems, develop hypotheses, and translate analysis into clear, actionable recommendations.
  • Build executive- and board-ready materials, including strategic updates, analyses, and decision-support content.
  • Identify and evaluate growth opportunities across markets, customer segments, and routes to market, and support execution where relevant.
  • Translate market dynamics into clear strategic implications and recommended actions.

Requirements

  • Bachelor's degree in business, economics, data analytics, information science, engineering, cybersecurity, or a similar analytical field.
  • 0-3+ years of experience in competitive intelligence, strategy, market research, consulting, research operations, or a similar analytical role in SaaS, technology, or cybersecurity.
  • Strong analytical and structured problem-solving skills, with the ability to convert fragmented data into clear insights.
  • Demonstrated ability to build repeatable research processes and maintain high-quality intelligence assets.
  • Excellent written and verbal communication skills, including the ability to develop clear executive-ready slides and memos.
  • Strong attention to detail, sound judgment on source quality, and ability to distinguish signal from noise.
  • Ability to collaborate effectively across GTM, Product, Finance, Legal, and executive stakeholders in a fast-growth environment.
  • Curiosity about cybersecurity, Human Risk Management, AI/ML, and adjacent markets.

Nice to Have

  • Experience using a mix of paid research tools and open-source intelligence sources.
  • Hands-on experience with AI tools, automation, scraping/monitoring workflows, knowledge systems, or analytics tooling.
Required Skills
competitive intelligencestrategymarket researchconsultingresearch operationsor a similar analytical role in SaaStechnologyor cybersecurity.a mix of paid research toolsopen-soAI toolsautomationscraping/monitoring workflowsknowledge systemsor analytics tooling. competitive intelligencestrategymarket researchconsultingresearch operationsor a similar analytical role in SaaStechnologyor cybersecurity.a mix of paid research toolsopen-soAI toolsautomationscraping/monitoring workflowsknowledge systemsor analytics tooling.
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About company
Tech Support Coordinator (Remote) (Position located in São Paulo, Brazil)
KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one.Our HRM+  combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against, deepfakes, and emerging AI-powered threats.We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective, it requires us to protect our people, our data, and our planet.
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Posted 2 hours ago