Backpack Healthcare is hiring a Community Supports Team Lead to provide leadership for our Housing Services programs. You will ensure operational excellence and quality of care while developing your team to help members achieve housing stability and related care goals.

What You'll Do

Provide direct supervision and coaching to Housing Navigators, including weekly 1:1s, performance support, and professional development.
Lead operational oversight, monitoring team workflows, member engagement, caseload distribution, and timely documentation in Fold, Athena, and HMIS.
Conduct quality assurance, including chart audits, feedback delivery, and ensuring compliance with MCP, CalAIM, and Zócalo Health standards.
Handle complex member or partner escalations, supporting Navigators with housing placements, landlord conflicts, or service coordination.
Lead process improvement initiatives, updating SOPs, templates, workflows, and training materials to ensure program consistency and clarity.
Collaborate across functions to integrate services and improve member outcomes.

What We're Looking For

Minimum 3–5 years of experience in housing navigation, case management, or social services, with demonstrated leadership experience.
Strong knowledge of housing programs, tenancy support, and related social services.
Experience supervising teams, providing coaching, and supporting professional development.
Familiarity with electronic health record systems and data management tools (e.g., Athena, Fold, HMIS).

Nice to Have

Experience in managed care or value-based care environments.
Fluency in Spanish and experience serving Latino communities.
Experience leading process improvement initiatives and quality assurance in health or social service programs.

Technical Stack

Fold
Athena
HMIS

Team & Environment

This role reports to the Senior Manager, Community Supports.

Benefits & Compensation

Competitive salary range of $70,000 - $72,000/year
Equity compensation package
Comprehensive benefits including medical, dental, and vision
401k
Up to 15 days per year for FT employees
$1,000 home office stipend
We provide the equipment needed for this role.
Opportunity for rapid career progression with plenty of room for personal growth.

Work Mode

This is a fully remote position open to candidates located anywhere in the United States.

At Zócalo Health Inc., we see diversity and inclusion as a source of strength in transforming healthcare. Individuals seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.