Scale Army is looking for a Community Marketing Account Manager to own client relationships and champion our brand ambassador program. In this remote, client-facing role, you’ll be the pivotal link between our clients and our community-driven marketing efforts, ensuring satisfaction and strategic success.

What You'll Do

Lead smooth client onboarding by learning their brand, products, and goals, and conducting kickoff meetings.
Plan brand activity in online communities and train brand ambassadors to effectively promote clients' products.
Serve as the go-to contact for up to 20 clients, ensuring satisfaction, addressing concerns, and identifying growth opportunities.
Guide and support brand ambassadors, ensuring their activities align with client strategy and daily quotas are met.
Deliver weekly email updates to clients and conduct monthly meetings to showcase results, gather feedback, and plan ahead.

What We're Looking For

3-5 years in client-facing roles like Account Management or Project Management, ideally in marketing, social media, SEO, PR, or community management.
Personal or professional experience working with community platforms like Reddit, Facebook Groups, Quora, and other online discussion forums.
Demonstrated ability to manage multiple clients and projects simultaneously.
Strong interpersonal and communication skills, both written and verbal.
Analytical mindset to interpret data and present actionable insights.
Exceptional organizational skills and attention to detail.
Excel in a remote work environment and are available during U.S. business hours (PST, CST, or EST).

Nice to Have

Marketing agency experience.

Team & Environment

You'll join a small but agile, entrepreneurial team that values creativity, collaboration, and work/life balance. We are a fully remote environment where your contributions truly make a difference.