About the Role
Role details below.
Responsibilities
- Design, launch, and run the community ambassador program end-to-end: recruiting contributors, setting expectations, recognizing meaningful participation, and keeping quality high
- Spot power users early, build direct relationships with them, and create clear pathways from engaged user to ambassador and advocate
- Set and maintain the standard for what 'great contribution' looks like across the community
- Curate and grow a library of high-quality community build artifacts: starter apps, prompt packs, templates, etc.; maintain the quality bar and ensure the best content is easy to find
- Build and nurture a creator loop where community members are incentivized to build reusable assets others can learn from, remix, and ship with
- Own the community ecosystem end-to-end: structure it, help moderate it, set the tone, and maintain the quality bar day to day
- Build and evolve channel architecture to support different user segments and use cases, and actively manage those spaces, not just design them
- Run targeted engagement programs and playbooks that drive real participation
- Be in the weeds on product feedback: triaging bugs, feature requests, and friction points with strong signal-to-noise judgment and clear context before surfacing to Product and Engineering
- Represent the voice of the community in cross-functional conversations with Product, Engineering, and CX, and follow through to make sure it lands
- Partner with CX Engineering to close the loop so users see their feedback reflected in product improvements
- Identify what users are struggling with and define community-driven education priorities based on those real patterns
- Work with CX Enablement to turn those needs into scalable programs, content, and resources
- Curate and adapt content across skill levels and use cases: writing, editing, and reworking material to make sure it's actually useful
- Track community health and engagement metrics, and use that data to make decisions, not just report on it
- Build the systems, playbooks, and processes that let all of this scale as the product and user base grow
Requirements
- Proven track record in building, scaling, and nurturing both B2B and B2C online communities
- Direct experience designing and running a community ambassador or advocacy program, including recruitment, onboarding, recognition, and quality management
- Experience managing large communities at scale (10K+ members), including hands-on work with bots, roles, moderation systems, and channel architecture
- Experience with artifact, template, or marketplace ecosystems
- Experience designing and running community engagement and education programs (workshops, events, self-serve learning) that drive real user value and retention
- Strong product instinct and genuine enthusiasm for AI, web development, and the builder ecosystem
- Excellent written communication skills with ability to adapt tone acro
Work Arrangement
Remote (Worldwide)
