Responsibilities
- Build and maintain strong relationships with ambassadors and community members.
- Serve as the main point of contact for ambassador communications, support, and day-to-day engagement.
- Communicate upcoming marketing initiatives, campaigns, and key updates to ambassadors, ensuring alignment and active participation.
- Foster a sense of belonging and encourage active participation, collaboration, and advocacy within the community.
- Work closely with ambassadors to support the creation of authentic, brand-aligned content.
- Partner with Marketing teams to ensure consistency in messaging.
- Contribute to the development of community campaigns, storytelling initiatives, and engagement activities that strengthen brand visibility and community participation.
- Support the planning, coordination, and execution of community-led and global events.
- Identify opportunities to enhance community engagement, strengthen visibility, and increase overall impact.
- Support the day-to-day management and optimisation of the community platform and related tools.
- Ensure a positive, engaging, and user-friendly experience.
- Track engagement metrics, participation levels, and community feedback to support continuous improvement.
- Ensure their work and presence are aligned with company’s core values — quality, innovation, passion, integrity, clarity, and velocity.
Requirements
- Bachelor’s degree in Marketing, Communications, Business, or a related field
- 7+ years of experience in Marketing, Community, or related roles
- Excellent command of the English language (C2 level certification desired)
- Advanced computer literacy is required
- Excellent organisational, stakeholder management, and communication skills
- Ability to manage multiple projects in a fast-paced, international environment
- A proactive, detail-oriented team player with a strong sense of ownership and accountability
Nice to Have
- Master’s degree is a plus
- Experience in Brand and Product-focused positions will be considered an asset
- Experience in community engagement / ambassador programmes will be considered a plus
- LanguageCert C2 LTE or C2 IESOL certificate would be a plus
- ECDL Advanced level certification is desirable
Benefits
- Competitive remuneration package 💲
- Work in an international, dynamic and fun atmosphere 💯
- Two free vouchers for all certifications from PeopleCert's Portfolio per year for all employees 🎓
- Huge learning experience in using best practices and global environment 📈
- Constant personal and professional development 🥇
Additional Information
- Willingness to travel internationally, as required for community events, ambassador activations, and company initiatives.
- Any person who is engaged by PeopleCert to work on the SELT service must undergo a Background Check prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by PeopleCert) where the existence of any criminal record and/or bankruptcy must be declared. - If we work on the SELT service in the UK, background checks will include: - If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK. All applications will be treated with strict confidentiality.
