About the Role
We're seeking a proactive leader to build and nurture a thriving community of users, partners, and advocates. This role will design engagement strategies, manage community platforms, and act as a voice of the community across internal teams.
Responsibilities
- Develop and execute a strategic roadmap for community growth and engagement
- Cultivate relationships with active members and identify emerging advocates
- Host live events, virtual meetups, and online discussions to deepen connections
- Monitor community sentiment and surface key insights to product and support teams
- Collaborate with marketing to amplify user stories and success cases
- Create regular content and updates to keep members informed and involved
- Moderate discussions to ensure a respectful and inclusive environment
- Track engagement metrics and report on community health and impact
- Integrate feedback from members into product development workflows
- Support onboarding for new community participants
- Coordinate with customer success to strengthen user retention
- Manage community-specific communication channels across platforms
- Develop programs that reward contributions and long-term involvement
- Identify partnership opportunities with external organizations or influencers
- Ensure brand consistency in all community-facing interactions
- Respond to urgent community issues with clear and timely communication
- Maintain documentation for community guidelines and best practices
- Work with legal and compliance to uphold data and privacy standards
- Gather testimonials and case studies from engaged members
- Stay informed on industry trends in community management and digital engagement
Compensation
Competitive salary and equity package
Work Arrangement
Remote-friendly with flexibility for hybrid options
Team
Part of a fast-growing fintech organization focused on modern finance solutions
Why This Role Matters
This position plays a central role in shaping how users connect with the platform and each other. By empowering advocates and elevating user voices, the community becomes a force for product innovation and long-term loyalty.
What You’ll Bring
A mindset focused on inclusivity, transparency, and long-term relationship building. You thrive in open environments and believe that strong communities drive meaningful change.
Available for qualified candidates
