Requirements
- Language/Culture Fluency (verbal and written) in English and Spanish
- High school diploma or GED (minimum)
- Must possess a Community Health Worker certification, which included field experience as a requirement for completion -OR- Demonstration of 2,000+ hours of CHW work (paid or volunteer) in the past three years and required to obtain a Community Health Worker certification within 18 months of hire date
- 1-3 years healthcare experience or healthcare navigation within the community
- 2 - 5 years of community work, advocacy, engagement, or organizing
- Play an active role in patient registration and enrollment, including organizing community engagement and outbound calls to patients
- Conduct outreach (virtually and in-person) to patients scheduled for appointments and complete initial intake
- Engage with a panel of assigned patients to provide care navigation, appointment logistics, prescription drug support, lab support, referral coordination, care plan adherence, and resource sharing
- Assess for social determinants of health (SDOH) needs and enroll patients in SDOH programs, including care planning development, referral to community resources, coaching, and graduation planning
- Collaborate with a multidisciplinary care team to contribute to care plans, triage requests, and solve complex patient needs
- Document all patient and care team interactions across multiple systems and tools
- Participate in community events to support patient activation and trust-building, including relationship-building with key contacts, facilitating group education sessions, and liaising with community organizations
- Provide culturally and linguistically appropriate health education and information
- Assist with federal and state support program enrollment, appointment scheduling, referrals, and promoting continuity of care
- Support individualized goal setting using motivational interviewing
- Conduct individual social needs assessments
- Provide social support by listening to patient concerns and referring to appropriate support resources
- Attend and participate in community events as a Zócalo Health representative
- Coordinate internal clinical services
Nice to Have
- Knowledgeable of Latino customs and cultural norms
- Familiarity with Google workspace
- Past experience documenting in an EHR
- Training in motivational interviewing
- Well-known in and have strong ties to the local Latino community
- Well versed in local resources to support SDOH needs
