AI Acquisition is looking for a Community Growth Manager to build, organize, and energize communities where founders, operators, and businesses collaborate, learn, and grow. This is a high-impact role shaping and scaling communities that support both B2B and B2C audiences to drive real business outcomes.
What You'll Do
- Manage and moderate active B2B and B2C communities of founders, operators, and entrepreneurs.
- Foster meaningful discussions that help members solve problems, share wins, and move forward in their businesses.
- Turn passive members into active contributors by encouraging participation and accountability.
- Create engagement systems that keep the community active, valuable, and supportive.
- Maintain structure across community channels, threads, and content to ensure discussions stay organized and valuable.
- Moderate conversations, guide discussions, and ensure members receive timely responses and support.
- Support the rollout of new community initiatives, programs, and engagement formats as the business evolves.
- Coordinate and support live calls, workshops, and community sessions when required.
- Facilitate productive discussions during group sessions with founders and operators.
- Ensure community members extract clear value from each session.
- Track engagement metrics such as participation, activity levels, and community growth.
- Identify patterns across member behavior, questions, and challenges.
- Share insights with internal teams to improve customer experience and program outcomes.
- Work closely with Customer Success, Operations, and Leadership to ensure the community aligns with broader company initiatives.
- Escalate common issues or requests from the community that require product, support, or operational input.
- Help identify opportunities where community insights can improve internal systems and services.
What We're Looking For
- Proven experience managing and growing B2B and/or B2C online communities.
- Strong ability to moderate discussions, foster engagement, and maintain a positive community culture.
- Experience creating systems and processes to drive member participation and accountability.
- Analytical skills to track metrics, identify behavioral patterns, and derive actionable insights.
- Excellent communication and facilitation skills for live calls, workshops, and group sessions.
- Ability to collaborate effectively with cross-functional teams like Customer Success and Operations.
- A proactive, organized approach to structuring community channels and content.
Team & Environment
Work closely with leadership, customer success, and delivery teams. You’ll be part of a dynamic, remote environment with a team dedicated to transforming lives, surrounded by exceptionally talented, driven people in pursuit of excellence.
Work Mode
This is a remote position open to global candidates.
AI Acquisition is an equal opportunity employer.
